Refunds & Returns Policy

At Seed & Sprout, we want you to love your purchase. If you need to return an item, here’s how it works:

Change of Mind Returns

• We accept change-of-mind returns within 30 days of purchase
  
  
• Items must be unused, in original packaging, and in the same condition as received.
  
  
• Customers are responsible for return shipping costs on change-of-mind returns.
  
  
• For items over $75, we recommend using a trackable service or shipping insurance, as we cannot guarantee receipt of returned goods.
  
  

Non-Returnable Items

The following items cannot be returned:

• Gift cards
  
  
• Downloadable software products
  
  
• Health and personal care items (except for our Bar Performance Guarantee below)
  
  
• Sale items (unless damaged or faulty)
  
  
• Seconds

Faulty or Damaged Items

• If your item is faulty or damaged, we’ll provide a full refund or replacement.
  
  
• We may request photo or video evidence to assess the fault.
  
  
• Return shipping costs for faulty or damaged items will be covered by us.
  
  

Refunds

• Once approved, refunds are processed back to your original payment method.
  
  
• Refunds typically appear within a few business days, depending on your bank or payment provider.
  
  

Bar Performance Guarantee

We back every Bar in our range with our 100% Performance Guarantee:

1. Order your Bar
   
   
2. Try it at home
   
   
3. Love it or your money back – If you’re not satisfied, simply email us and we’ll refund the purchase price.
   
   

How to Lodge a Return

Get in contact with our amazing customer care team at hello@seedandsprout.com and we would be delighted to assist you.

Please send your return to: 

Seed & Sprout Co 
7 Warehouse Circuit,
Yatala
QLD 4207
Australia

*You MUST include your name and order number so that we know it's from you.

Please note: While we try and process returns/refunds as soon as possible, please allow up to 30 days for inspections and refunds once your parcel has been received. We thank you for your patience

Want to return your silicone products?

We’re proud to partner with TerraCycle to offer our Silicone Take Back Program. When your silicone products reach the end of their life, simply email our friendly Customer Care team at hello@seedandsprout.com and they'll guide you through the process. Thank you for helping us recycle responsibly and keep waste out of landfill.

My order hasn’t arrived

To help us investigate and resolve this as quickly as possible, please email us at hello@seedandsprout.com - our team is here to help.